Information

RanoSub Privacy Policy

Last updated: 24 October 2026

This policy explains how RanoSub, operated by RANO SOFTWARE LTD and published on Google Play under TenDevs, handles personal information. It covers the RanoSub Android app (com.ranosub.app), iOS app and website at ranosub.com, including all eight appearance themes.

Privacy contact: ranosoftwareltd@gmail.com. Business address: 4, PROJECT QUARTER, LAFIA NORTH, LAFIA, NASARAWA STATE, NIGERIA. You can contact us without creating or signing in to an account.

Information we collect and use

Account information: name, username, email address, phone number, profile information, referral details and account preferences, to create and manage your account and provide support.
Purchases and wallet information: recipient phone numbers, selected networks and plans, meter or subscription details, amounts, balances, payment references and transaction status, to fulfil orders, reconcile payments, provide receipts and investigate disputes.
Identity information: identity details such as BVN, NIN, date of birth and verification results when required for identity checks or financial services. We use these for verification, fraud prevention and applicable legal obligations.
Security and technical information: authentication records, session and security events, IP addresses, device or browser information and diagnostic logs, to protect accounts and investigate service errors.
Support information: messages and attachments you choose to send, to respond to your request.

We also use this information to maintain financial records, prevent abuse and comply with applicable legal, accounting and regulatory requirements. Do not send passwords, PINs, one-time codes or full identity numbers in ordinary support messages.

Device permissions and local information

Contacts: if you choose the contact picker and grant permission, the mobile app reads contact names and phone numbers on your device to let you select a purchase recipient. The contact list is processed locally; we do not upload your entire address book. The recipient number you select is sent when you request a purchase.

Photos and attachments: images you choose for your profile or submit to support are uploaded to provide that feature. The app does not scan your photo library in the background. You can decline optional permissions and enter purchase details manually.

Biometrics: optional fingerprint or face authentication is handled by the operating system. RanoSub receives the authentication result, not your fingerprint or face template.

Local storage: theme preferences, app settings and up to five recent successful purchase phone numbers and their networks may be stored on your device or in your browser. Recent numbers are shared between the airtime and data forms. You can remove individual recent numbers or use Delete All in that list.

Notifications: when push notifications are enabled, we register a device token with Firebase Cloud Messaging to deliver account, security and transaction messages. You can control notification permission in your device settings. RanoSub does not use personal information for third-party advertising or advertising tracking.

Service providers and sharing

We share information needed to provide the service with hosting, database, authentication and storage providers, including Cloudflare and Supabase; Firebase for push delivery; Google or Apple when you choose their sign-in option; configured email providers; banks and payment processors; identity-verification partners; and telecommunications, utility and other fulfilment providers. For example, a data provider receives the recipient number and selected plan to complete an order. Providers may also process information under their own privacy notices and legal obligations.

We do not sell personal information. We may disclose information when legally required, to prevent fraud or protect users, to resolve disputes, or in a lawful business transfer. Service providers may process information outside your country; we apply safeguards required by applicable law.

Security and retention

We use HTTPS for information in transit, access controls and other technical and organisational safeguards. No system can guarantee absolute security. Keep your account credentials and device secure.

We retain information for as long as needed to operate your account, complete and reconcile transactions, resolve disputes, prevent fraud and meet legal or accounting requirements. Retention depends on the type of record and applicable obligations. Information no longer needed in identifiable form is deleted, restricted or anonymised as appropriate.

Account deletion and privacy requests

Request account deletion in Settings → Delete account. You can also email ranosoftwareltd@gmail.com with the subject RanoSub account deletion, including the email address or phone number associated with your account. This external request does not require app access. Never include your password, PIN or OTP. We may verify ownership before acting.

Deletion requests are reviewed; submission does not immediately erase an account. Pending purchases or an outstanding wallet balance may need to be resolved. When deletion is completed, account access is disabled and personal profile information is anonymised where permitted. Transaction, wallet, funding and audit records may be retained in restricted or anonymised form where needed for legal obligations, accounting, fraud prevention, ledger integrity or dispute resolution. You may cancel a request while it is awaiting review using the option in Settings.

Depending on applicable law, you may request access, correction, a copy, deletion or restriction of your information, object to processing, withdraw consent for future processing, or complain to a data-protection authority. Contact our privacy email above. Where Nigerian data-protection law applies, you can also contact the Nigeria Data Protection Commission.

Children and changes

RanoSub is intended for users aged 16 or older who meet the eligibility requirements for the services they use. If you believe a child has provided information improperly, contact us so we can investigate.

We publish updates to this policy on this page with a revised date and provide additional notice when required. Privacy questions can always be sent to ranosoftwareltd@gmail.com.